Human Resources Assistant- Co-op at Ontario Nurses' Association
September 2013 - December 2013
o Recruitment and Selection: writing and posting job advertisements, screening for potential candidates, and assisting in the selection process.
o Maintained organizational charts, sick days, and attendance system.
o Performed general administrative duties including sorting mail, copying, filing, data entry and preparing reports and summaries.
o Created HR-related materials for candidates and staff.
o Reviewed, maintained, updated, and tracked all kinds of documents including Health and Safety manuals, grievance and arbitration files.
o Familiar with ONA internal Human Resources processes, forms, policies, and procedures
Human Resources Assistant - part time at Canada Create Web Solutions
January 2013 - August 2013
o Assisted general manager with managing spreadsheet with new hires, compensation figures and annual performance evaluations
o Prepared new employee files, coordinated of new employee orientations and entered data into HRIS database
o Drafted new and updated existing policies including the AODA, Employment Equity, and Family Medical Leave
o Responsibilities include pre-screening candidates, conducting telephone interviews and in-person interviews, reference checks and finalizing offer letters
o Managed all internal and external postings for all divisions; ensured all information was transferred and gathered
o Employee relations experience included conflict resolution, supporting managers dealing with difficult employees, investigating employee complaints, coaching demotivated and disgruntled staff during organizational restructuring exercises
Business Sales Advisor at Celluland
July 2012 - December 2012
Achieved and exceed performance expectations by meeting daily target of 200 outbound calls.
o Maintained a good relationship with potential customers to increase revenue and customer commitment.
o Worked as a Sales Advisor on behalf of Bell Mobility to generate new sales.
o Initiated calls related to new promotions and products to create new clients.
o Knowledge of using the CRM tool to manage and create an active pipeline
Rogers credit operation at Allied International Credit
May 2012 - July 2012
o Inbound and outbound cold calling.
Followed company collection strategies to talk to Rogers customers on the phone in regard to their delinquent accounts on behalf of Rogers.
o Knowledge of working with ALTRACT, VISION 2 and ICM software.
o Negotiated payment terms and arrangements with customers.
o Maintained all debtors and client correspondence by documenting call results and performed follow up as needed.
Sale Representative for Bank of Montreal at Direct Sales Force
May 2011 - February 2012
o Provided day-to-day customer service and sales support in a professional manner.
o Convinced more than 40 people daily to apply for BMO Master Cards.
o Worked in groups of 10 people in different settings each week.
o Provided necessary education to customers regarding each credit card.
o Received the award of the best Sales Rep of the months from Bank of Montreal.
o Provided necessary information regarding different products to each customer.
Physiology and Behavioral health -Volunteer at St. Peter's Hospital
February 2011 - January 2012
o Dealing with patient with abnormal behaviour.
o Helping the patient through physiology.
o Communication with Patient and their families.
Sales Representative at the bay at Hudson's Bay Company
February 2006 - March 2009
o Dealt with customers and their needs based on the store products.
o Communicated and maintained an effective work relationship with different customers and Managers to ensure quality and commitment.
o Experienced of opening and closing the store.
o Worked both independently and in a teams.
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